
We're always here to help! Whether you have a question or just want to chat about our shoes, we're available every day of the week.
My Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
I do my best to get back to you within 48 hours, but I always strive to respond as quickly as I can.
✉️ Email me at: Support@elandjames.com
We want you to love your bag as much as we loved making it. If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send us an email, and we’ll take care of everything.
✉️ Email me at: Support@elandjamescom
We’ve made it simple and secure for you to pay. You can use Amex, Maestro, Visa, MasterCard, Apple Pay, Google Pay, and Shop Pay—whatever works best for you
Every pair of shoes we make is crafted with care and attention to detail. We handpick the finest leathers and materials, and we personally oversee every step of the process in our workshop. Our goal is to create a pair of shoes that not only looks beautiful but also lasts for years to come.
Leather is a beautiful, natural material that gets better with age. To keep your shoes looking its best, I recommend using a leather conditioner every few months and storing it in a cool, dry place when not in use. If you ever have any questions about caring for your bag, just let me know—I’m always here to help.
Yes, we’re happy to offer FREE shipping across the world! Once your order is on its way, we’ll send you a tracking number so you can follow its journey from our hands to yours