Shipping & Delivery

 

At El & James, we take as much care in delivering your order as we do in crafting it. Below you'll find everything you need to know about how and when your shoes will arrive.

1. Processing Time

Every order is prepared with care. Please allow 1–3 business days for us to verify your order, prepare your shoes, and package them securely. Once ready, your order will be handed over to our trusted shipping partners.

2. Shipping Time

After processing, delivery takes approximately 7–14 days, depending on your location.

3. Shipping Provider

For deliveries within the United States, we use Standard Shipping — a reliable service we trust to deliver your parcel safely to your door.

4. Shipping Costs

Shipping fees are calculated at checkout based on the weight and size of your order. We do our best to keep shipping fair and affordable for every customer.

5. Tracking Information

Once your order has been dispatched, you’ll receive an email with tracking details (where available) so you can follow your package every step of the way.

6. Delivery Issues

If your package hasn’t arrived within the estimated timeframe, don’t worry — we’re here to help.
Email us at support@elandjames.com with your order number, and we’ll investigate the matter promptly.

7. Potential Delays

While we aim to deliver on time, delays may occasionally occur due to holidays, customs, postal strikes, or weather conditions. We appreciate your patience and understanding in such cases.

Because great craftsmanship takes time — and so does a careful delivery.
Thank you for walking this journey with us.