Privacy Policy

 

At El & James, your trust means everything to us. We’re committed to protecting your privacy and handling your personal information with care, transparency, and respect. Below you'll find how we collect, use, and safeguard the data you share with us through our website.

1. What We Collect

When you interact with our website, we may collect:

  • Personal Information – Name, email address, shipping and billing details, phone number, and payment information when placing an order.

  • Order Details – Your purchase history, products ordered, and transaction records.

  • Technical Data – IP address, browser type, device info, and how you navigate our site.

  • Cookies – Small files that help personalize your experience, remember preferences, and improve functionality.

2. How We Use Your Information

We use your information to:

  • Fulfill Orders – Process purchases, ship products, and provide customer support.

  • Communicate – Send order updates, confirmations, or newsletters (only if you’ve opted in).

  • Improve Our Service – Analyze website usage and enhance your overall experience.

  • Ensure Security – Detect and prevent fraud or misuse of our platform.

3. How We Protect Your Data

Your security is our priority. We use the following safeguards:

  • Encryption – All payment data is encrypted and processed securely.

  • Access Controls – Only authorized personnel can access your personal information.

  • Limited Retention – We retain your data only as long as necessary or legally required.

4. When We Share Data

We do not sell or rent your personal information. We only share it when necessary:

  • Trusted Partners – For payment processing, shipping, and customer service.

  • Legal Requirements – If required by law or for legal protection.

  • Business Changes – In the event of a sale, merger, or asset transfer, your data may be part of that process.

5. Your Rights

You have the right to:

  • Access – Request to see what data we hold about you.

  • Correct – Ask us to update or fix incorrect information.

  • Delete – Request that we delete your personal data (unless legally required to retain it).

  • Unsubscribe – Opt out of marketing emails at any time via the unsubscribe link.

6. About Cookies

Cookies help us personalize your shopping experience and understand how our website is used. You can manage cookie settings in your browser. Disabling cookies may limit functionality.

7. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. By continuing to use our site, you accept the revised policy.

9. Contact Us

If you have any questions or concerns about your privacy, feel free to reach out:

EL & JAMES
NOVALUX LIMITED
License: 76651542
21 YIU WAH STREET, CAUSEWAY BAY – HONG KONG
📧 Email: support@elandjames.com